Great reduction of workload. Ask a question – receive the answer. Wonderful!!!
Feedback from a sales staff
Problem Example 1: Form Search for Sales Employees (Investment Company)
In the highly regulated business of investment funds, there are over 200 forms sales staff members have to provide customers with.
The search in the forms center is tedious and often does not lead to the desired result.
Sales staff therefore prefer to call the specialist department.
This need for optimisation can now be met by Kauz.
Kauz’ powerful NLU engine assists this search for forms.
The chatbot acts as a moderator and asks questions in case of unclear entries. In contrast to form centers, the employee is not overwhelmed by countless incorrect hits. The chatbot accurately retrieves the correct document and additionally provides useful information, if required.
Behind the simple interface is a complex and powerful NLU engine, which reveals itself through its efficiency and effectiveness in the chat window. The employee is spared a tremendous amount of work and time and is offered a comfortable user experience.
Our employee chatbots have been active in practice for some time now. Based on 600 questions per day and 100 users (as of October 2018), our employee chatbots produce both response quality and user satisfaction of over 80%.
Problem Example 2: Purchase Order for Employees of a Chain Store
Several thousand employees of a chain store use a service portal to place orders and search for problem solutions regarding internal technical matters. In total, there are about 10,000 solution texts and order options. The existing search options often remain unutilized or do not lead to helpful results. As a consequence, many times employees create uncategorized tickets that have to be processed manually.
Here, Kauz can make a skilled entrance once again.
The search is powered by Kauz’ unique NLU engine and the dialog is moderated by a chatbot (here without an avatar). This chatbot has its own small knowledge base for frequent questions and also uses the entire knowledge base provided by the client. If it so happens that a topic is not covered, a categorized ticket is created, which accelerates its processing.
Have we sparked your interest? Do you find yourself in these use cases or are you wondering how a chatbot by Kauz can be used in other ways?
Simply send us a mail for a personalized demo or a proof of concept!