Kauz

Our Strengths

The foundation of our chatbots is NLU – Natural Language Understanding. Through linguistic analyses and methods, we receive an accurate representation of a sentence. This elaborate task provides many advantages that make these efforts worthwhile.

We do not require our system to be trained anew with each project, but instead offer a broad linguistic and world knowledge basis. Our system can be enhanced as required so that a sophisticated processing of additional subject area can be guaranteed. Every chatbot by Kauz is improved continuously due to the steady honing of our basic framework. As our client, you benefit from these improvements automatically, since your chatbot gets updated on a regular basis – even during operation.

Below you can check out the impressive language abilities of our prototype Carla. Here you can test her yourself! As of now, Carla is only capable of understanding German text, yet we intend to broaden her language skills in the future.

Flexible Wording

You can articulate most questions any way you desire.

Flexible Formulierung

Translation

User: Which chocolate contains nuts?

Carla: The Choconegro Provence contains nuts.

User: What chocolate has nuts in it?

Carla: The Choconegro Provence has nuts in it.

Detail Specification

Carla identifies users’ needs and responds to them with precision.

Detailspezifikation

Translation

User: Can I send back the chocolate?

Carla: If you wish to return your order, you can return it within 14 days. Please do this using the original packaging and mail the parcel with Deutsche Post or DHL.

User: Can I return the chocolate when I have already opened it?

Carla: If the products are bad, of course you can exchange them even if the packaging has already been opened. If the chocolate is not to your liking but it’s in an otherwise fine condition, we can’t take it back.

Response Calculation

Carla knows your offered goods inside out: She can combine information in order to compare prices and ingredients for instance.

Antwortberechnung

Translation

User: Which fruit chocolate contains the most cocoa?

Carla: With 60 percent, our choconegro Ceylon contains the most cocoa.

Context Sensitivity

Carla has a good memory: She can refer to what has been previously said during the course of your conversation.

Kontextbewusstsein

Translation

User: I’d like to buy the Chocoleche.

Carla: Of course. Take a look around and if you have any questions, I am always at your service.

User: Is it vegan?

Carla: No, the chocoleche is not vegan. The Choconegro 1001 Night and the Choconegro Ceylon are vegan however.

Interpretation of User Intention

Many times, a question appears in the form of a statement, or a seeming assessment is really a complaint. Carla also detects these situations.

Interpretation der Nutzerintention

Translation

User: I’m looking for white chocolate.

Carla: In this case I can highly recommend our Chocoblanco raspberry brittle. The Chocoblanco raspberry brittle is our best white chocolate. Shall I place it in your shopping cart?

 

Sentiment Detection

Carla recognizes statements that are meant to be perceived as complaints or compliments.

Sentimenterkennung

Translation

User: I’m looking for white chocolate.

Carla: In this case I can highly recommend our Chocoblanco raspberry brittle. The Chocoblanco raspberry brittle is our best white chocolate. Shall I place it in your shopping cart?

Intelligent Shopping Basket

Carla observes the shopping basket and informs the customer when there are conflicts with the selected items and the revealed information on the customer.

Intelligenter Warenkorb

Translation

User: I’m allergic to nuts.

Carla: I’m glad you said that. But why do you have the Choconegro Provence in your shopping cart? The chocolate manufacturer Bilk offers 4 chocolates without nuts:…

*option to remove the chocolate with nuts from the shopping cart*

The Always Better Guarantee

Carla is capable of understanding a lot! But that does not mean she gets everything. However, she learns something new every day! Come back in 1-2 weeks and ask a question she was not able to answer before. You will notice the difference!

Immer Besser Garantie

 

 

 

 

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